Welcome to Mistore

Booking Conditions

To book a court, pitch or class, either pop in or call us on 01273 672222 to check availability and make payment. Payment can be made with cash or a debit or credit card. Unfortunately we have to make a small charge if you wish to pay by Amex card.

Cancellation

48hrs notice must be given to change or cancel a general court / pitch hire booking. An alternative date will be provided or a credit given to be used within six months.

For bookings of more than six hours or equivalent (E.g: 1 court for 6 hours or 2 courts for 3 hours) then the following notice must be provided:

  • 6hrs+ requires 1 weeks notice
  • 12hrs+ requires 2 weeks notice
  • 18hrs+ requires 4 weeks notice

Bad weather

Bookings can go ahead in almost all weather conditions and most people tend to play on even if it is raining. If you have booked a taster, party or other session our coaches are always up for playing in the rain. If however you do wish to cancel due to bad weather then please contact the venue on the day to check the forecast. Large bookings for tournaments or corporate events will go ahead in all weather. The weather can change rapidly so we generally accept cancellations up to an hour before the booking. If your booking is cancelled you will be offered an alternative date or a credit.

Yellowave will accept cancellations in the following weather:

  • Heavy persistent rain
  • Gale force winds
  • Heavy snow ~ Hard ice

It is a requirement of the company to stop play during thunder and lightning. The Yellowave team has the final decision on cancellations. 

Fri evening / Sat or Sun morning classes

Raining on a Saturday or Sunday morning? Come rain or shine we will always run the coached classes. So bring a change of clothes and come and have some fun. Remember we have hot showers and changing rooms. As with court bookings 48 hours notice is required if you wish to cancel your class. Unfortunately we cannot offer a credit for less that the 48 hour notice even if you are ill or cannot make it.

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